Business Roaming

Roaming from less than $7/day

Travelling for business doesn’t need to be a drain on the travel budget with daily roaming in more than 100 destinations. You’ll enjoy endless calls, texts and data (up to 1GB at max speed) per 24 hour period.

Roaming is on by default so you can just get on with your business activity as soon as you arrive. The daily charge will trigger automatically when you use data, call or text.

It'll cost extra to receive calls in some Pacific Island destinations and if you want to use data in certain other countries, you’ll need to buy a data roaming pack before you travel.

Check out the places you can roam and the costs that could apply below.

All pricing shown excludes GST. Roaming Additional Terms and Standard Mobile Rates apply.

    Roaming from less than $7/day
    • public

      Daily roaming in 100+ countries

      From just $6.96/day (excl. GST) you’ll enjoy endless mobile data, plus calls and SMS to NZ and Aussie.

       

       

    • flight_land

      No setup when you land

      No complicated activation or set-up. Roaming is on by default when you travel abroad.

    • luggage

      WiFi Calling

      Don't get caught out. Enable WiFi Calling to avoid roaming charges while travelling.  

    Frequent questions

    How do I use WiFi Calling while travelling overseas?

    First of all, make sure WiFi Calling is enabled on your phone and then connect to a free WiFi network. It’s a good idea to do this while still in flight mode to ensure your phone doesn’t auto-connect to an overseas network.

    To make a call, you need to replace the ‘0’ at the start of the number you want to dial with a ‘+’ and the International Calling Code. This applies even if you’re calling someone within the destination you’re in. For example, to call an Australian number you would drop the first ‘0’ and replace it with +61. Every country has its own International Calling Code which you can find on countrycode.org.

    Please note, any overseas short-codes, freephone or premium numbers will not work when you have WiFi Calling enabled.

    How can I avoid roaming charges?

    Other than keeping your device turned off while overseas, the safest way to avoid roaming charges is to keep your phone in ‘flight mode’. Also known as ‘Aeroplane Mode’, this feature disables all mobile network connectivity to prevent calls, texts and any data usage from installed apps.

    You can also enable WiFi Calling and connect to a free WiFi network (while still in flight mode). This will let you to make and receive calls and texts to New Zealand and Aussie numbers without incurring roaming charges.

    Calls to any other destination (including the country you’re in) will be charged at our Standard Mobile Rates.

    How do I turn Data Roaming on and off?

    If you want to make sure your device does not consume data while you’re overseas (actively or via background apps), you can specifically turn off Data Roaming in your device settings.

    • On an iPhone: Go to Settings > Mobile > Mobile Data Options > Data Roaming
    • For Samsung:  Check Settings > Connections > Mobile Networks > Data Roaming
    How does Voicemail work while Roaming?

    To help you avoid unintended roaming costs, Voicemail is turned off by default while you’re roaming overseas.

    However, if you do need Voicemail, you have two options below. Please be aware that using Voicemail while overseas will likely incur roaming charges.

    1. Set up Call Forwarding on your device to +64266820002. All incoming calls will then be automatically diverted to Voicemail at no charge.
    2. Set up Conditional Call Forwarding so that Voicemail works like it does in New Zealand.
    • Dial *004*266820002**30# from your phone to activate.
    • Dial ##004# to cancel.

    You can retrieve your messages while overseas by calling +64266820001 and entering your Voicemail PIN. Roaming charges apply.

    Important: Unanswered inbound calls that go to your Voicemail while using Conditional Call Forwarding also incur roaming charges. You will be charged for the inbound call to your phone, then also charged for the redirected call through to your Voicemail.  If you then choose to listen to your messages, roaming charges also apply for the call back to the New Zealand based Voicemail service.

    What do I need to know about roaming in the USA?

    Our roaming carrier in the United States no longer supports a 2G or 3G network. This means you'll need a LTE (or 4G) compatible device and have VoLTE enabled to use all roaming services here. 

    You should also check your mobile device supports the American network frequencies. North American mobile networks run on 850MHz and 1900MHz. 

    What is the difference between SMS and MMS?

    SMS and MMS are ways to send messages from one phone to another, but they have some differences.

    SMS stands for Short Message Service and is often referred to as a text message. Used for everyday communication, SMS is limited to 160 alphabetic and/or numerical characters (no pictures or videos).

    MMS stands for Multimedia Messaging Service. With MMS, you can send and receive messages containing media files like pictures, videos, audio and text. It's like sending a message with attachments when you share a photo or a video with someone.

    Please note that charges apply when sending MMS and SMS messages. See our Standard Mobile Rates for applicable charges per message.