Endless Mobile Plan Special Terms

The supply of mobile services under this Endless Mobile Plan (“Plan”) is in accordance with our General Terms for Mobile Customers (“General Terms”), our Privacy and Fair Use Policies and the following special terms (“Special Terms”). If there is any conflict between our General Terms and the Special Terms of this Plan, the Special Terms will apply.

  1. On this Plan you can choose an allowance of data to use at maximum speed (“Max Speed Data Allowance”), which renews each month. Once your Max Speed Data Allowance has been used, you will receive endless data, but speeds will be reduced to a maximum of 1.2Mbps and hotspotting speeds may be reduced further during periods of network congestion. Your experience will be impacted at reduced speeds. Any unused Max Speed Data Allowance remaining at the end of each month will expire.
  2. You will also receive endless calls and SMS to standard landline and mobile numbers in New Zealand and Australia. MMS (e.g. picture messages), premium numbers (e.g. short codes) and roaming usage are excluded, for which additional charges will apply as set out on our website.
  3. You can have up to 6 SIMs in your Plan group and each SIM will receive the same Max Speed Data Allowance. You cannot share Max Speed Data Allowance between SIMs.
  4. Your pricing on this Plan is not fixed and is subject to change from time to time. We will notify you if your pricing changes.
  5. For an additional monthly charge, you can upgrade the Max Speed Data Allowance for all SIMs in your Plan group to a higher Max Speed Data Allowance by using the Nova Hub or calling our Customer Care team.
  6. If you choose to downgrade the Max Speed Data Allowance for all SIMs in your Plan group, this will take effect from the start of the next calendar month.
  7. You can purchase additional one-off Max Speed Data Packs for individual SIMs in your Plan group by calling our Customer Care team. These Packs will expire at the end of the month in which they are purchased, and any unused max speed data will not carry-over.
  8. Standard acceptance and credit criteria apply. Our standard fees and additional service charges and terms also apply and are available on our website.
  9. We reserve the right to change or withdraw this Plan, at any time, without notice.