Yes, it’s your responsibility to contact your current service provider to advise them you’re switching to us and to cancel your account with them. You should do this once you receive an email from us confirming your estimated service start date.
Ask your current provider to continue to provide you with service until this date. It’s also a good idea to check any T&Cs you may have signed up to in case there is a specific notice period. Some providers have 30-day notice periods.